Privacy Policy

Data Controller

Prosper Kuveya

Collected Personal Data

What types of information do we collect from you?

Personal data or personal information can be any information about an individual from which that person can be identified. We may collect, use, store and transfer different types of personal data about you which we have grouped together as follows:

When you enquire about our care services

• Personal information including your name, address, telephone numbers and email address.

Where you are receiving care services

• Personal details including your title, full name, maiden name, marital status, date of birth, gender, contact details including address (billing address or correspondence address), telephone numbers, email addresses (including contact details for your next of kin and representative), your GP, NHS number, and other allied health professionals.
• Financial information including bank account information to enable payment of services.
• Transaction data including details of payments from you for the services we have provided.
• Information about your life, including social history, health and wellbeing, treatment and care. This may also include information about your marital status, ethnicity, religion, and sexual orientation and details of medical treatments.
• Notes and reports about your health and care provision including case assessments and medication provided.
• Compliments, complaints, accidents and incidents information.
• Contributions to resident questionnaires and surveys.

Where you are the relative, next of kin, attorney or deputy to one of our Service Users

• Personal details including title, full name, relationship to the resident, contact details including address, telephone numbers, email addresses.

Purpose of collecting data

• We process your personal data to manage the services we provide you, to carry out our obligations arising from any contracts entered into between us and you, to provide you with information or services you have requested and to process payments and refunds.
• Your care record will contain detailed information about your health and well-being including illnesses, medical appointments and treatments. This information is critical to ensure that on your admission your needs are assessed and set out in your care record, and so that we can adjust your care plan as and when your needs change. We will share these with medical and allied health professionals who have a legal and legitimate need to use the information to support the care provided to you.
• We also collect details of your attorney, deputies and family, as aside all else we need to ensure we best safeguard the welfare and security of you and our staff.
• We share information within Person Centered Care Ltd to provide necessary administrative and managerial support and to suppliers who help deliver products or services on our behalf.
• We use either personal or anonymised data to review the performance of our care services as part of our continuing work to improve our services and meet the needs of our customers.
• We may use details obtained to contact you (and your representative and family) about any changes to your needs and our care services.
• We may use your personal data to send you, your representative and family marketing information describing services that may be of interest where we have prior consent to do so. You and they may opt out of receiving this information at any time.
• We share information with ICBs, other health and local authorities, medical professionals and regulators regarding your health and care including admission details, care records and medical records. 

Circumstances which override data protection obligations we might otherwise apply and which compel us  to provide specific information include:

• Reporting health or safety issues including infectious diseases;
• Where there is a legal or statutory requirement, court order or public authority instructs us to do so;
• Supporting police investigations, professional conduct hearings and safeguarding investigations in the public interest; where a serious crime or fraud has been committed; if there is a serious risk to the public, resident or employees;
• Where there is a need to protect children or vulnerable adults who are not able to decide if their personal data should be shared.

In exceptional circumstances, we may be required to share information without your or your representative’s consent. Circumstances may include:

• Where a serious crime or fraud has been committed.
• If there is a serious risk to the public, resident or employees.
• Where there is a need to protect children or vulnerable adults who are not able to decide if their personal data should be shared.

How we store, process and protect your data

• We take the privacy and security of your personal data very seriously. We ensure we handle your data with the highest level of care by having clear internal policies and procedures, physical security to our premises and IT security technologies to prevent the unauthorised access, damage and loss of your data. 
• The personal data that we collect from you is only stored inside the UK, the European Economic Area (EEA), the USA (in accordance with the data bridge that permits certified US companies to receive UK personal data (the ‘UK-US data bridge’) (see https://www.gov.uk/government/publications/uk-us-data-bridge-supporting-documents), and countries, territories and sectors covered by the European Commission’s adequacy decisions (in force at 31 December 2020) as Canada, or any other country or international organisation outside of the UK, EEA or USA where we have provided appropriate safeguards in accordance with Article 46 of the UK GDPR, thereby ensuring we achieve the maximum privacy and security in line with UK Data Protection Laws.

How to contact us

Please contact us if you want to exercise any of your rights or if you have any questions about our privacy policy or information we hold about you.

Data Protection Officer 
Person Centered Care Ltd
Office 5, Main Ridge House                                                                                                                                                                 2,4,6 Main Ridge West                                                                                                                                                                         Boston                                                                                                                                                                               Lincolnshire                                                                                                                                                                                  PE21 6QH

Email: info@personcenteredcare.co.uk

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, like to have the opportunity to deal with your concerns before you approach the ICO so please contact us in the first instance.